Before you place an order

After you've placed an order

Contact us now via email at contact@revibe.me! An expert from our customer service will answer you within 24 hours.

We're available From Monday to Friday 7:30 am to 3:30 pm.

Revibe Thailand EN 

We ship within 3 to 5 working days from UAE to Thailand. For more details, check out the articles on this section.

Shipping & Cancellation inquiries

Revibe contact details

What is Revibe?

Is Revibe a registered company?

Why buy a refurbished device from Revibe?

Revibe company

Does Revibe have a physical store?

Where is Revibe present today?

Revibe locations

About Revibe

When I will get my order delivered?

Can I collect from a location?

Can I have a picture of the device before purchasing?

Where do we currently deliver?

Can I track my order?

What if my order doesn't arrive within 4 business days?

I want to cancel My Order

I received the wrong device

I received a damaged parcel

How to restore a device to factory settings

Does Revibe provide a warranty?

What is covered by Revibe warranty?

What is not covered by Revibe warranty?

How to Purchase an Extended Warranty?

I am facing issues with my device

How long would it take for the device to be fixed?

Important Shipping Guidelines

My battery is draining fast

“Important Message” or “Unknown Part” warning from Apple?

My device has third party hardware. Is that normal?

SIM & eSIM Compatibility on Revibe Devices

Warranty

Returning a device under the 10 days return policy

What is Revibe refund policy?

How long does it take to get my refund back?

My device doesn't support eSIM

Returns

How to raise a claim

Battery draining

How to show us your issue?

Wrong device

Hardware issue (microphone / speaker (audio) / camera / buttons)

How to provide the right proof?

Warranty and Returns

What does refurbished mean?

What are Revibe device conditions?

Are Revibe devices original?

Are Revibe devices waterproof?

Device

Do you offer chargers?

Does Revibe product come in a box?

Accesories

Revibe products

Payment methods

Partnerships

I have an old device - can I exchange it?

I have a device to sell

I would like to ask for an invoice

Others